Our Customer Philosophy
We are a people business, providing an innovative and practical learning solutions service for the people who develop people. We want customers to remember our success and recommend us to everyone they know.
We put the customer before anything else. We want to have successful interactions with everyone we work with and everyone who works with us. Partnership is everything.
The five things we promise…
We communicate in a positive, upbeat, no nonsense way.
We want to build a reputation for outstanding customer service. We are agnostic in our approach and will work with you to find the best learning solution. We focus on what you need and listen to what you want. Simple.
We will manage expectations.
We set out a pathway at the start of everything we do, and do whatever is in our power to exceed your expectations. Whether you are a sponsor, a learner, a partner or a facilitator. You all matter equally.
We add value (even on a tight budget).
You don’t always need a ton of money to provide a great learning experience. We will work with you to try and meet your budgetary constraints and will always be upfront about financials and what you get for your investment. Nothing is hidden.
We listen and value every type of feedback.
Good, bad and everything in between. We will do this by acknowledging those who compliment us and work quickly to solve any gripes. We believe feedback gives us new ideas on how to improve our service and reach even more customers; this helps to encourage value in every lasting relationship.
We will stay focused on the customer.
We believe that time and attention and not settling for second best goes a long way to building stronger relationships. We will acknowledge any problems, express a desire to help and solve anything that goes wrong immediately. Any responses will be written honestly and clearly by one of our team.
The bottom line is … we strive to build lasting relationships by doing the right thing, the right way, every time.